9/27/2023 0 Comments Aer lingus airlines toys![]() Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If anyone, knows anyone who can help or give direction please let me know! THANKS PeterĬonsumerAffairs is not a government agency. ![]() HOW can you reimburse for a cancelled flight but NOT the upgrade on that flight, that YOU DIDN'T USE!! I will say this- NEVER FLY AER LINGUS! EVER! Go to Scotland instead! I have had 5 different interactions with them which, of course, you cannot actually talk to anyone, and they say, case closed. We had paid for an upgrade to Business Class as a gift to ourselves, they have not reimbursed it or even addressed it. They reimbursed the Price of the Cancelled ticket (not the new one which was twice the price), then a nominal number of $969 to cover our expenses (not close), based on what I am told is some mathematical calculation from the Irish Government (GREAT!). because of Aer Lingus’s System Issues, we spent over $4,000+ in excess of what we would have paid if Aer Lingus not had “System” Issues. Because ~250K people were in town going to the Garth Brooks Concerts (yea GB?), all the previous cancellations & the lateness of the cancellation, there were very limited rooms available (the one we got was cancelled minutes before we booked it according to the hotel). We were also told to get our own accommodations & it would be reimbursed. Lying about something that you’re crew did is not ethical. Aer Lingus, take responsibility of your staff of that flight. I’m still waiting for my reimbursement and they keep escalating this process like we customers have no value. Even my luggage was busted by all 4 wheels. Every chat is the same thing and every chat I have to give them again my name, email, phone, case nr. Why would the cabin manager give me her name, etc.? Since May 23rd I’ve been shuffled with WhatsApp messages after my email about delayed response and that the specialist team will contact me. They never found my eyeglasses because it was thrown away. They knew I couldn’t read nearby it see far without it. ![]() I was never contacted or no apologies were extended to see how I survived without my eyeglasses. Meanwhile while waiting in Dublin for 5 hours I was told that they will clean up the aircraft and as soon they’ll find it they will contact me or it would be by the next counter where I was supposed to check in for my connecting flight. They referred me to contact Aer Lingus which I did since May 23rd. I was offered a free WiFi code to file a complaint with the Aviation’s department but with no luck.
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